Wicked Housekeeping - Terms & Conditions

Hazardous Conditions & Do-Not-Clean Policy

The safety of our staff and clients is a top priority at Wicked Housekeeping LLC. For health, safety, and liability reasons, our cleaning professionals are not permitted to handle or clean certain hazardous materials or unsafe conditions.

If any of the following conditions are present, our team may decline service, stop service, or reschedule the appointment until the issue is properly resolved.

Biohazardous Materials

Our team is not trained or equipped to handle biohazard cleanup. This includes but is not limited to:

• Blood or bodily fluids

• Human or animal waste beyond normal household cleaning

• Vomit or bodily contamination requiring medical-grade sanitation

• Used needles or medical sharps

• Medical waste

Specialized biohazard cleaning services may be required.

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Pest Infestations

We are unable to clean homes experiencing active infestations, including:

• Roaches

• Bed bugs

• Fleas

• Rodents

• Other significant pest activity

Cleaning may resume once professional pest control treatment has been completed.

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Mold & Hazardous Substances

Our team cannot perform cleaning that involves:

• Extensive mold removal or remediation

• Exposure to toxic chemicals

• Unknown hazardous materials

• Chemical spills

Surface-level mildew removal in normal bathrooms may be addressed, but significant mold problems require professional remediation services.

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Hoarding or Extreme Conditions

Homes with severe clutter, hoarding conditions, or excessive trash accumulation may require specialized cleaning services outside the scope of standard residential cleaning.

In these cases, Wicked Housekeeping LLC may:

• Provide a revised quote for extended cleaning services

• Recommend a specialized cleanup provider

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Unsafe Working Conditions

For the safety of our staff, we may pause or decline service if the environment includes:

• Aggressive or unsecured pets

• Unsafe structural conditions

• Weapons left in open areas

• Threatening or unsafe behavior from occupants

• Temperatures that are unsafe for working conditions

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Service Refusal

Wicked Housekeeping LLC reserves the right to refuse or discontinue service if conditions pose a safety, health, or liability risk to our staff.

If service must be stopped due to hazardous conditions, the appointment may still be subject to partial service charges or rescheduling fees.

Damage & Breakage Policy

Wicked Housekeeping LLC treats every home with the utmost care and respect. While rare, accidents may occasionally occur.

If any damage occurs during a cleaning service:

• The client must notify Wicked Housekeeping LLC within 24 hours of the service appointment

• We will assess the situation and determine an appropriate resolution

Possible resolutions may include:

• Repair of the damaged item

• Replacement of the item (if repair is not possible)

• Financial reimbursement at fair market value

Wicked Housekeeping LLC is not responsible for damage resulting from:

• Pre-existing structural issues

• Improperly secured items

• Fragile or unstable décor

• Normal wear and tear

Clients are encouraged to secure or remove highly valuable or fragile items prior to service.

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Health & Safety Limitations

For the safety of both clients and cleaning staff, Wicked Housekeeping LLC reserves the right to refuse or discontinue services if the environment poses a health or safety risk.

This includes but is not limited to:

• Biohazards (blood, bodily fluids, human or animal waste beyond normal cleaning)

• Pest infestations

• Mold remediation beyond surface-level cleaning

• Hoarding conditions beyond agreed scope

• Unsafe structural conditions

• Hazardous chemicals or materials

If such conditions are discovered during service, the cleaning team may pause or terminate the appointment until proper remediation occurs.

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Recurring Service Agreements

Clients who schedule recurring cleaning services (weekly, bi-weekly, or monthly) receive priority scheduling.

Recurring services may be modified or canceled with 48 hours notice in accordance with the standard cancellation policy.

Wicked Housekeeping LLC reserves the right to adjust pricing for recurring services if:

• Property conditions change significantly

• Additional services are requested

• Service time requirements increase

Clients will always be notified prior to any pricing adjustments.

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Call or email to book an appointment: 650-661-1013 or WickedHousekeepingLLC@gmail.com